Refund policy

The simple version

We offer a 14-day money-back guarantee on all paid plans (Pro, Business). If bgeraser isn't working for you within 14 days of your first payment, we'll refund you.

Eligibility

You're eligible for a refund if ALL of these are true:

• Your refund request is within 14 days of your initial payment (not renewal payments, see below)
• You've used paid features (background removal, Magic Select, or API calls) three times or fewer during the refund period
• For Business tiers: you've made 100 or fewer API calls during the refund period
• This is your first refund on this account (we process one refund per account lifetime)

Not eligible

You're not eligible for a refund if:

• Request is more than 14 days after initial payment
• You've used cloud features more than 3 times (we consider the service "used")
• Business customer has made more than 100 API calls
• Renewal payments (month 2 onwards for monthly, year 2 onwards for annual). Cancel anytime to stop future charges
• Account terminated for policy violation

Annual plan refunds

Annual plans within the 14-day window: full refund, same rules as above.
Annual plans after 14 days: no refund. Cancel anytime to prevent renewal at end of term.

How to request

Email [email protected] with:

• Your account email
• Payment date and amount
• Brief reason (optional but helps us improve)

We respond within 2 business days. Approved refunds process via Stripe and appear on your statement in 5-10 business days.

Disputes

If we decline a refund and you believe we're wrong, reply to our email with more context. We're a small team and read every message.

Contact

[email protected] : refunds, billing questions, account issues.